Everyone here is passionate about IT and serving our clients. We are very fortunate to have a team of highly skilled individuals who understand and know all of our clients and their businesses.
Each member of the team has their own specialisation and favorite IT subjects. Everyone has at least 2nd line support capability in Windows and Office applications. We all know the hardware inside out.
We have people on the team who are passionate about all things cloud -- so they can help with virtual servers, desktops, and large-scale storage. Others are experts in VMWare and Hyper-V and can assist with all manner of virtualisation scenarios. And then we have the security and networking experts -- these guys look at your infrastructure, review where it is today, and then implement a plan to protect it against cyber threats like ransomware.
All of our engineers have a one-on-one relationship with our clients. We all know each other by name and not just by a ticket number.